Shipping policy

Order Processing Time

All orders are currently being processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

During high-volume periods (such as holidays or sales), processing times may be longer. 

We appreciate your patience and understanding as our small but mighty team works around the clock to ship orders as quickly as possible!

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Ground Advantage Shipping: 5-7 business days

  • Priority Shipping: 2-5 business days (Priority mail is usually unreliable and arrives within Ground Advantage time. For faster service, choose UPS

  • International Shipping: 7-60 business days

Delivery delays can occur due to carrier issues or customs processing. We do not have further information about the whereabouts of your package. Please contact the carrier for more information.

Processing Time vs. Shipping Time

It’s important to understand the difference between order processing time and shipping time. These are two separate stages of your order:

Processing Time

Processing time is the period after you place your order and before it is shipped. During this time, we:

  • Confirm your order and payment

  • Prepare and package your items

  • Hand the package over to the shipping carrier

This timeframe does not include transit time.

Shipping Time

Shipping time begins once your order has been shipped and is in the carrier’s possession. This is the time it takes for the package to travel from our facility to your delivery address.

Shipping times depend on:

  • The shipping method selected at checkout

  • The destination

  • The carrier’s delivery schedule

Shipping time does not include processing time.

Estimated Delivery Time

Your total estimated delivery time is:

Processing Time + Shipping Time

Please note that delivery estimates are not guarantees. Delays may occur due to weather, holidays, carrier issues, or other factors outside our control.

We are not responsible for a package not arriving within estimated delivery time. For example, if you choose UPS next day air and it does not arrive within 1 business day, you will need to contact UPS for assistance.

If you have any questions about your order, feel free to contact us—we’re happy to help.

Shipping Locations

We currently ship to: Most countries except Mexico :(

If we do not ship to your location, you will be notified at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available. 

Customs, Duties, and Taxes (International Orders)

We are not responsible for customs duties, taxes, or additional fees imposed by your country. These charges are the customer’s responsibility.

Lost or Damaged Packages

We are not liable for products lost in transit. If your package does not arrive, please contact us at pilotslimeshop@gmail.com. In the case of a lost package, we can file a lost claim 20 business days following the original shipment date of the package. For international packages, we can file a lost claim 60 business days following the original shipment date of the package. If a chargeback is submitted following the loss of the package before the 20 or 60 day time period has passed, we will no longer be able to assist in the resolution of the lost parcel.

We are not liable for products damaged in transit. If your order arrives damaged, please contact the shipping carrier to file a claim. If you need help with documentation or order details, contact us at pilotslimeshop@gmail.com.

For us to file a shipping claim for you, we require

  • more than 1/4 of the contents of the jar is missing 
  • photos of the damaged items immediately following damage discovery
  • photos of the inside of the shipping box showing all packaging (bubble wrap, packing peanuts, etc.)
  • one photo of the outside of the box showing the shipping label

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice your shipping information is incorrect, please contact us immediately by emailing pilotslimeshop@gmail.com. If the parcel has already shipped, we will not be able to correct your information.

Returns

We do not accept any returns or exchanges due to the nature of the product. If a package is returned to us, you will receive a refund for the merchandise. Shipping fees are non-refundable. If you would like to have the package reshipped, please email pilotslimeshop@gmail.com. We can reship the package or send to another address or with another carrier, but additional postage will have to be collected. We can send an invoice to your email to easily complete the transaction.

Contact Us

If you have any questions about our shipping policy, please contact us by emailing pilotslimeshop@gmail.com.